General sales conditions

Orders and shippings

PREMISE

Il Giardinone sells the Coffeefrom set throughout the Italian and European territory. The commercial relations between Il Giardinone and the customer are governed by the following general conditions of sale. The inclusion of an online order implies the full acceptance of these conditions.

 

TYPE OF CUSTOMER

Il Giardinone sells to: natural persons, legal entities, public bodies. Orders can be forwarded:

  • In writing: e-mail
  • In electronic form: via the Internet via the e-commerce site on the site and/or by telephone

 

DELIVERY

Orders received by 12.00 will be immediately processed. Delivery is expected within 48 H of the order for Italy. For European countries the delivery is expected within 7 working days.

 

CONFIRMATION OF ORDER

Every order received will be confirmed to the customer via e-mail

 

SHIPPING COSTS

Il Giardinone uses BARTOLINI/DHL couriers as carriers for the transport of goods. The transport for deliveries in Italy is free, with the payment method cash on delivery will be charged a supplement of 2.50 euro.

For shipments in Europe the cost is 7 euros fixed, does not vary depending on the number of items purchased. - Please note that we DO NOT ship to the UK.

 

PRICE

All prices are expressed in Euros including VAT. Discounts can be granted. (Active promotions / based on the quantity purchased)

 

WITHDRAWAL

Sales via the Internet are governed by the law D.Lgs n. 185 of 22/05/1999 that regulates the matter of distance contracts, that is carried out outside commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the product purchased and to obtain reimbursement of the expenditure incurred. Subjects not classifiable as consumers are excluded from the legislative decree, i.e those who acts for purposes related to the professional activity eventually carried out, i.e those who place an order indicating the VAT number for the invoice. The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 5 working days from delivery (the date of delivery on the courier’s consignment note shall be taken as proof), contacting us by phone at +39 0290732026 or by email ordini@coffeefrom.it We will organize the pick up by our courier. The Customer is obliged to return all items as they were received, that is, absolutely new, unused, complete with all their parts and original packaging. Failure to comply with these principles renders the right of withdrawal unenforceable. In case of application of the right of withdrawal, once received the goods, Il Giardinone will refund the full amount paid by the customer, within thirty days from the date on which the communication was received by the following means: a change of goods, a bank transfer.

 

WITHDRAWAL OF THE SUPPLIER

Il Giardinone, if in the impossibility to evade the order requested because of the unavailability - also temporary – of the product ordered, has the right to withdraw from the sale agreement within 30 days from the date of the order providing the customer with a simple reasoned communication, pursuant to art. 6, comma 2 D. Lgs. 185/99. In this case the customer will be entitled exclusively to the refund of any amount already paid.

 

RETURNS AND REPLACEMENTS

The Customer must check the integrity and number of packages upon arrival of the goods. In case of an anomaly contact us as soon as possible, we will replace the damaged or missing goods. Our customer service will inform you how to collect the damaged goods. For problems, write to info@coffeefrom.it specifying the problem and attaching photos of cups.

 

SOCIAL RESPONSIBILITY

Il Giardinone complies with the current regulations and laws regarding social responsibility. For minor users or belonging to the weakest categories, those who have the parental authority or legal responsibility of the same can avail the right of withdrawal according to the provisions in force.

 

PRIVACY

To download and look at the privacy form, click here.

 

CONDITIONS

The conditions contained in this document may be modified without notice and will be valid from the date of publication on the website.

 

JURISDICTIONS

In the case of Italian consumers, the Italian legislation applies and as far as the jurisdiction according to the provisions of law Article 12 D.Lgs 50 of 1992 and Article 14 D.Lgs 185 of 1999 is always the jurisdiction of the judge of the place of residence or domicile of the consumer, any other provision is considered to be an unfair and non-applicable clause. In case of foreign consumers, the choice of which legislation to apply (Italian or that of the consumer’s country) is left to the parties, with due regard for the principle that minimum guarantees may not be waived and in any case the one most favorable to the consumer applies.